Privacy Policy

1. Information We Collect

When you create an account, place an order, or contact us, we may collect:

• Account & contact details — name, email address, phone number, and password.
• Shipping & billing address — where your order is delivered and billed.
• Order & payment data — what you bought and when. Card numbers are handled entirely by our payment processor (e.g. PayPal); we never see or store them.
• Usage & device data — IP address, browser type, and pages visited, collected through cookies and similar technologies.

2. How We Use Your Information

• To process and ship your orders, and provide customer support.
• To send order confirmations, tracking updates, and important account notices.
• To prevent fraud, abuse, and unauthorized transactions.
• To send marketing emails — only if you opt in. You can unsubscribe at any time.
• To improve our marketplace, products, and shopping experience.

3. Cookies

We use essential cookies to keep you logged in and remember your cart, and analytics cookies to understand how the site is used. You can disable non-essential cookies in your browser settings, though some features may not work as expected.

4. Sharing Your Information

We share your data only with the partners needed to run the marketplace, and never sell it:

• Payment processors (to accept and refund payments).
• Logistics & courier partners (to deliver your order — name and address only).
• Cloud hosting and analytics providers (to operate and improve the site).
• Authorities, where required by law or to protect our rights.

5. Data Retention

We keep your data for as long as your account is active, plus the period required by law for record-keeping (typically up to 5 years for tax and transaction records). You can request deletion of your account at any time.

6. Your Rights

Depending on where you live (including under the EU GDPR and California CCPA), you may have the right to:

• Access — request a copy of the personal data we hold about you.
• Correct — fix inaccurate or incomplete information.
• Delete — request erasure of your data (subject to legal retention).
• Object or restrict — opt out of marketing or limit certain processing.

To exercise any of these rights, email support@royaipiume.com.

7. Security

All data is transmitted over HTTPS (SSL/TLS encryption). Access to personal data is restricted to authorized staff and protected by access controls. No method of transmission over the internet is 100% secure, but we work hard to protect your information.

8. Children's Privacy

The marketplace is not intended for anyone under 16. We do not knowingly collect data from minors. If you believe a child has provided us information, contact us and we will delete it.

9. International Data Transfers

Because we operate globally, your data may be processed in countries other than your own, including China (where our headquarters and warehouses are located). We take steps to ensure your data receives the same protection wherever it is handled.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be notified by email or a notice on the site. The "last updated" date above always reflects the current version.

11. Contact Us

Questions about your privacy? Write to support@royaipiume.com or see our contact details on the About page.